Shipping Policy - Zaleya

Order Processing:
1.1 Orders are processed and shipped within 2 business days of order placement, excluding weekends and holidays.
1.2 Customers will receive a confirmation email with tracking information once the order is dispatched.

Shipping Methods:
2.1 We offer standard shipping options. Expedited shipping may be available at an additional cost.
2.2 Delivery times may vary depending on the shipping method selected and the destination.

Shipping Rates:
3.1 Shipping rates are calculated based on the weight of the products and the destination. The total shipping cost will be displayed during the checkout process.

International Shipping:
4.1 Zaleya currently ships to select international destinations. International shipping rates and delivery times vary by location.
4.2 Customers are responsible for any customs duties, taxes, or fees incurred during international shipping.

Address Accuracy:
5.1 Customers are responsible for providing accurate shipping information. Additional charges may apply for address corrections.

Lost or Stolen Packages:
6.1 Zaleya is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Customers are advised to contact the carrier for assistance.

Order Tracking:
7.1 Customers can track the status of their order using the provided tracking information.
7.2 If there are any issues with tracking or delivery, customers can contact our customer service team at hello@zaleya.com.

Shipping Delays:
8.1 Zaleya is not liable for shipping delays caused by external factors, including but not limited to weather conditions, carrier issues, or other unforeseen circumstances.

Returns Due to Shipping Issues:
9.1 If a package is returned to us due to an incorrect address or other shipping issues, customers may be responsible for additional shipping costs to resend the package.

Contact:
10.1 For any questions or concerns regarding our Shipping Policy, please contact us at hello@zaleya.com.

Policy Updates:
11.1 Zaleya reserves the right to update or modify this Shipping Policy at any time. Changes will be communicated through notifications on our website.

By making a purchase from Zaleya, you acknowledge and agree to the terms of this Shipping Policy.

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