Refund Policy - Zaleya
Refund Eligibility:
1.1 Refunds are applicable only for products purchased directly from Zaleya. Products purchased through third-party retailers or distributors are subject to the respective refund policies of those entities.
Damaged or Defective Products:
2.1 If you receive a damaged or defective product, please contact our customer service team at hello@zaleya.com within 07 days of receiving the item. We will initiate a return or exchange based on the specific circumstances.
Return Process:
3.1 To initiate a return, please contact our customer service team at hello@zaleya.com. Provide the order number, details of the issue, and, if possible, attach relevant photos.
3.2 Our customer service team will guide you through the return process, including providing a return shipping label if necessary.
Refund Method:
4.1 Refunds will be issued to the original payment method used for the purchase.
4.2 Please allow 30 business days for the refund to be processed after the returned item is received and inspected.
Non-Refundable Items:
5.1 Certain items are non-refundable, including but not limited to gift cards, downloadable software, and personalized/customized products.
Order Cancellation:
6.1 Orders can be canceled within 4 hours of purchase. After this period, the order may have already been processed and shipped.
Contact:
7.1 For any refund-related inquiries or concerns, please contact our customer service team at hello@zaleya.com.
Policy Updates:
8.1 Zaleya reserves the right to update this Refund Policy as needed. Changes will be communicated through notifications on our website.
Delay in Product Delivery:
9.1 Due to the logistical nature of our delivery process, delays may occasionally occur. If you experience a delay in the delivery of your order, please contact our customer service team at hello@zaleya.com for assistance.
9.2 The refund policy does not apply to delivery delays. We recommend that customers contact us before requesting a refund due to delivery delays, so that we can resolve the situation properly and offer personalized assistance.
Refund Due to Chargebacks:
10.1 In case of chargebacks or payment disputes, please contact us immediately so that we can investigate the situation and resolve any outstanding issues.
10.2 Orders resulting in chargebacks or payment disputes are not automatically eligible for a refund. We recommend that customers contact us first to resolve any issues before initiating a chargeback or payment dispute.